1) Items Not Received - you can use this if you have not received the item.
2) Items Significantly Not as Described - you can use this if you felt the seller misrepresented the item in a way that directly affects the value or usability of the item.
2. Communicating with the seller.
You can communicate with the seller via emails and online chatting.
3. Closing a dispute.
If the dispute is resolved, you can close the dispute and this order is over.