- Q: Do you sell only Cisco Routers and Catalyst Switches?
- A: We sell all Cisco Parts from cables, memory, SFP’s, GBIC’s, Interface Cards to Core BRAS Routers (7204VXR, 7206VXR) and Core Catalyst switches (6509’s)
- Q: Does your Used Cisco equipment come with any warranty?
- A: Yes – All equipment is supplied with a free 90days Warranty. However for those who would prefer the ultimate support for mission critical applications - We will arrange longer warranty for your specific needs.
- Q: Are the photos on your site showing the real stock?
- A: Cause of the fast liquidity of used equipment, most of the photos are not the real stock. Please contact sales@chn-cisco.com for real photos before your payment.
- Q: How long will it take to receive my order?
- A: Most goods are dispatched within 24 hrs of payment clearing. Depending on your location and the item, the delivery will usually take around 1-5 days by FedEx, TNT, DHL, and UPS.
- Q: Can you supply any other items that are not on your website?
- A: Cisco have in excess of 10,000 products – we can source any part number for you – even if we do not have it in stock.
- Q: What is the meaning of Used, NOB, F/S?
- A: Used means this hardware was used before. NOB means New Open Box and F/S means Factory sealed.
- Q: Where is my tracking number?
- A: We send out an email with your tracking information when the order is shipped. To ensure email delivery, please make sure your email you supplied is correct.
- Q: We need a product with 'clean' serials. What is that?
- A: 'Clean serial' means the product you are purchasing is not currently under contract and therefore is eligible for support through the manufacturer. An example of a support contract that is often mentioned is SMART net. This status has nothing to do with product quality or its past or current condition.
- Shen Zhen Chang Yu products may or may not be 'clean'. To request a product with this status, please contact our sales team prior to purchase, we can show this unit SN for your reference.
- Q: What is your RMA policy?
- A: 1) Buyer Should inspect all items before placing , include SN label , scratch, test reporter, and also other request you would like know in case when you get it and appear issue. If that, we can not afford any duty.
- 2) If the device have hardware problem, RMA will be accepted after you received 3 business days. So suggest once got items, please check and test it as soon as possible.
- 3) All parts are subject to a 20% restocking fee, if tested good upon arrival.
- 4) If no-working items, we will afford our duty, include refund and shipping fee for returning.
