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Q: Do you sell only Cisco Routers and Catalyst Switches?
A: We sell all Cisco Parts from cables, memory, SFP’s, GBIC’s, Interface Cards to Core BRAS Routers (7204VXR, 7206VXR) and Core Catalyst switches (6509’s)
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Q: Does your Used Cisco equipment come with any warranty?
A: Yes – All equipment is supplied with a free 90days Warranty. However for those who would prefer the ultimate support for mission critical applications - We will arrange longer warranty for your specific needs.
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Q: Are the photos on your site showing the real stock?
- A: Cause of the fast liquidity of used equipment, most of the photos are not the real stock. Please contact sales@chn-cisco.com for real photos before your payment.
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Q: How long will it take to receive my order?
A: Most goods are dispatched within 24 hrs of payment clearing. Depending on your location and the item, the delivery will usually take around 1-5 days by FedEx, TNT, DHL, and UPS.
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Q: Can you supply any other items that are not on your website?
A: Cisco have in excess of 10,000 products – we can source any part number for you – even if we do not have it in stock
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Q: What is the meaning of Used, NOB, F/S?
A: Used means this hardware was used before. NOB means New Open Box and F/S means Factory sealed.
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Q: Where is my tracking number?
A: We send out an email with your tracking information when the order is shipped. To ensure email delivery, please make sure your email you supplied is correct.
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Q: We need a product with 'clean' serials. What is that?
A: 'Clean serial' means the product you are purchasing is not currently under contract and therefore is eligible for support through the manufacturer. An example of a support contract that is often mentioned is SMART net. This status has nothing to do with product quality or its past or current condition.
Shen Zhen Chang Yu products may or may not be 'clean'. To request a product with this status, please contact our sales team prior to purchase, we can show this unit SN for your reference. -
Q: What is your RMA policy?
A: RMA policy as following:
- 1) Buyer Should inspect all items before placing , include SN label , scratch, test reporter, and also other request you would like know in case when you get it and appear issue. If that, we can not afford any duty.
- 2) If the device have hardware problem, RMA will be accepted after you received 3 business days. So suggest once got items, please check and test it as soon as possible.
- 3) All parts are subject to a 20% restocking fee, if tested good upon arrival.
- 4) If no-working items, we will afford our duty, include refund and shipping fee for returning.
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